Overview
Thank you for shopping with us! We are committed to providing fresh, high-quality packaged meat products to all our customers. Please read our policy below for information regarding returns and refunds.
No Returns Policy
Due to health and safety regulations, we do not accept returns on any packaged meat products once the item has been delivered. We ask that you please carefully review your order before confirming your purchase.
Refunds and Exchanges
Defective, Damaged, or Spoiled Products: If your product is defective, damaged, or spoiled upon arrival, please contact us within 24 hours of receipt. We will review the issue and offer a refund or replacement at no extra charge.
Incorrect Orders: If we’ve made an error in your order (e.g., wrong meat cuts, missing items), please contact us within 48 hours of receiving your delivery. We will arrange for a refund or exchange.
How to Request a Refund or Replacement
To request a refund or replacement, please contact our customer service team at 01969 422145 with the following information:
- Your order number
- A detailed description of the issue (damaged, defective, or incorrect item)
- Photographic evidence of the issue (if applicable)
We will review your case and get back to you promptly.
Shipping Errors
In the event that your package is delayed, damaged, or lost during shipping, we will assist in filing a claim with the carrier. However, we are not responsible for shipping errors caused by the carrier.
Sale Items
Please note that all items marked as “sale” or “clearance” are non-refundable, and no exchanges will be offered.
Need help?
Contact us for questions related to refunds and returns.